Privacy Policy

Department of Posts, Government of India

version : 1.0.1.1

Last Updated: 28/04/2025

1 Introduction

This Privacy Policy describes how the Department of Posts, Government of India (“we”, “us”, or “our”) collects, uses, and processes information through the Know Your DIGIPIN application (“the Application”). We are committed to protecting your privacy and ensuring transparency about our data practices.

The Know Your DIGIPIN application is designed to fetch the DIGIPIN grid value codes based on location.

2 Information We Collect

2.1 Location Data

When you use the Application, we collect your geographical location data (latitude and longitude) based on your consent to provide accurate DIGIPIN grid information associated with the location. This location data is not further stored for any future usage. No personal identifiers are linked to this location data.

2.2 Technical Information

We automatically collect certain technical information such as your device type, browser information, and IP address to ensure the proper functioning of the Application.

2.3 Cookies

We use cookies solely for human verification purposes to prevent automated misuse of the Application. These cookies are essential for security and do not track user behavior beyond what is necessary for verification.

3 How We Use Your Information

To provide accurate DIGIPIN grid codes based on your location
To improve the accuracy and functionality of the Know Your DIGIPIN application
To maintain the security and integrity of our services
To analyze usage patterns to improve the Application’s performance and user experience

4 Information Sharing

We do not share, sell, rent, or trade your information with third parties. Authorized personnel within the Department of Posts may access data for the purposes described in this policy. We may disclose information if required by law or in response to valid requests by public authorities.

5 Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit
Secure access controls
Regular security assessments

6 Your Choices

You can choose to deny location permissions to the Application through your device settings, although this will limit functionality.

7 Changes to this Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. The updated policy will be posted in the Application, with the date of the latest revision indicated at the top.

8 Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Department of Posts, Government of India

Dak Bhawan, Sansad Marg, New Delhi – 110001

Phone: 1800 266 6868

Website: https://www.indiapost.gov.in

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This Privacy Policy is issued by the Department of Posts, Government of India.